To better service our customers, Sarni Flexographic has instituted the following service and repair parts policy.  The purpose of this policy is to establish the basic procedures and guidlines for

• determining the nature of the service call
• scheduling of the required service
• ordering the necessary replacement/repair parts
• defining the direct and indirect labor rates plus additional service charges
• coordinating on travel arrangements

When requesting a service visit, please call our Customer Service Representative at the main office (203) 452-9990; indicating the nature and urgency of the service call, i.e. emergency (shut down), critical (stoppage is eminent), normal service, survey for future work or press upgrade.  Sarni Flexographic will do their best to schedule service based upon the urgency of the service availability of their personnel.

When applicable, please provide a company purchase order for scheduled service.  an additional purchase order will be required to order and ship repair/replacement parts in a timely manner.

Service is classified as either direct or indirect.  Direct Labor is defined as actual time spent by Sarni Flexographic and/or their subcontractors at the customer's facility doing the required service repair and/or additional customer requests and is rated on an hourly basis in 15-minute increments.  Indirect labor is defined as actual time or agreed upon standard times spent for non-service activities, i.e. travel to and from customer's site (portal to portal), and is rated on an hourly basis.  Service Labor is subject to overtime and weekend rates where and when applicable.

Sarni Flexographic Labor rates are as follows: